---
title: ServiceNow
slug: servicenow
description: The ServiceNow integration posts alert data as records into a ServiceNow table using API key authentication. Setup requires an authentication profile, REST API key, and access policy in ServiceNow.
docTags: 
createdAt: 2023-10-10T20:04:06.991Z
---

This guide explains how to set up the ServiceNow integration for Flare using an API key for secure authentication. The steps below outline how to generate the necessary API key in ServiceNow and configure the integration in Flare.

## ServiceNow-Side

### Verify Required Plugins

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Navigate to **All > Admin Center > Application Manager **and ensure that the **API Key and HMAC Authentication **plugin is activated.
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### Create an Authentication Profile

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Go to: **All → System Web Services → API Access Policies → Inbound Authentication Profile**
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Click **New** to create a new profile.
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Select **Create API Key authentication profiles**.
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Provide a clear name, e.g., **Flare Authentication Profile**.
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Click the **padlock** icon next to **Auth Parameter**, then click the **magnifying glass** icon.
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From the modal, select **x-sn-apikey | Auth Header**.

![](https://api.archbee.com/api/optimize/wtmLmyh6YG71yn5qVtkMM/LiNI711cPlJRcO5VGm3uU_image.png)
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Click **Submit** to save.
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### Generate a REST API Key

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Navigate to: **All → System Web Services → API Access Policies → REST API Key**
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Click **New** to create a new API key.
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Name it clearly, e.g., **Flare API Key**.
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Assign a user account that has **write access** to the target table. Ideally, use an account that will remain active long-term.
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Click **Submit**.
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### Set Up an API Access Policy

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Go to: **All → System Web Services → API Access Policies → REST API Access Policies**
(Note: This page may take a few seconds to load.)
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Click **New** to create a policy.
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Name it, e.g., **Flare API Access Policy**.
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Check the **Active** box.
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From the **REST API** dropdown, select **Table API**.
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Uncheck **Apply to all methods**, then select **POST** as the HTTP method.
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Uncheck **Apply to all resources**, then specify: `now/table/{tableName}` as the Resource.
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Uncheck **Apply to all tables**, then choose the table you want to use.
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In the **Inbound Authentication Profiles** section, add the name of the API key you created — it should auto-fill as you type.
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Click **Submit** to save the policy.
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## Flare-Side

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In Flare, go to the **Integrations **page
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Click Configure then **Create Channel**.
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For the channel type, select **ServiceNow**.
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Enter a **Name** for the channel.
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Fill in your **ServiceNow instance information**.
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Provide the **API key value** generated from the ServiceNow steps above.
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Click **Test Channel** to validate the configuration.
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Once the test succeeds, click **Create Alert Channel**.
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Flare will now post the data in your table as soon as it find it. Here is an example of what a Flare Incident will look like in ServiceNow:



![](https://lh7-us.googleusercontent.com/T2THVYWhNlSLH0x-0M21y68JYWHtAZ_uF8tJtzidnzuwzBK2U5XWMAgTsWVAFVLWk8blIYsvxpUtIkamJm6RbMRJLiNB7oJTVNVXn4ufMinB94x9NU3BxSVst4BL8aUmAoxPY76vcOScBV7EAXEBJg4)

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